5. What Are the Key Components of ORM?
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- Location: Noida, Uttar Pradesh, India
ORM has some key elements, such as online monitoring, review management, social media engagement, SEO, and crisis management. Online monitoring enables companies to gauge customer sentiments, and review management ensures that the feedback is dealt with professionally. Social media engagement enables brands to engage with their consumers and keep a good reputation. SEO practices enable one to suppress negative content, making sure that positive content gets the top rank. Finally, crisis management addresses reputation issues immediately in order to reduce the damage. These parts cumulatively create a strong ORM strategy that defends and reinforces a brand's reputation.
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