5 Best Practices of Automation in Customer Support
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- Location: India
Automating the customer support team has got many benefits that would help them solve the issues of the customers and prospects in a better way. Using automated customer support software will help business organizations to get connected to their customers instantly.
5 Best Practices of Automation in Customer Support
-The bots should never take over the human touch
-Using automation to reach customers and FAQs
-Regular Automation Testing is Essential
-Ensuring a Backup System
-Ask for feedback from your customers
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