Important Tips To Deal With Customer Complaints Effectively
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Implementation of an online customer management system in a company, helps to streamline the complaints, resolve the issues in time with the SLA matrices set. Assigning the critical complaints to the skilled technicians for early resolutions. Measuring of complaints manageable by the support team, without stressing them.
Useful tips to deal with complaints effectively:
-Customer support team to be calm while dealing with a complaint. If the customer is confrontational, support technicians to be active and pacify the customer by not getting angry. Never argue with the customer, this will worsen the situation.
-Initiative of resolving the complaints as quickly as possible. Customers have to feel their issue is being treated as a priority and will be resolved soon.
-Customer facing staff members, to be trained well and nurtured to handle the complaints.
Useful information
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