Service CRM Vs Sales CRM: Definition, Difference & Benefits
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Sales CRM is a business tool that manages the entire sales process in an organised criteria. From acquiring leads to the close of a sale, the sales CRM helps sales reps to carry out their sales activities efficiently. Managing a sales team is indeed a challenging task for the company. And implementation of a sales CRM can help the sales manager to plan the sales tasks efficiently in order to achieve organisational goals.
Service CRM is a business tool that manages the after sales services or support required by the customers. The service CRM helps the customer service reps to build a good relationship with the customers as you can reach out to your customers on time. The implementation of a service CRM provides entire customer data like – customer info, billings, notes and requests etc which makes it easy for them to create a quality experience for the customers.
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